Refund Policy – Novellia
Last Updated: February 25, 2025
Thank you for shopping with Novellia. We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully.
1. Returns
We accept returns within 7 days of delivery.
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be in its original packaging
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Proof of purchase is required
Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.
2. Non-Returnable Items
The following items cannot be returned:
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Items purchased on clearance or sale
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Gift cards
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Used or damaged items (not caused by shipping)
3. Damaged or Wrong Items
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with clear photos of the product and packaging.
We will review the issue and provide a replacement or refund if approved.
4. Refund Process
Once your return is received and inspected:
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We will notify you about the approval or rejection of your refund
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If approved, your refund will be processed to your original payment method
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Refunds may take 5–10 business days to reflect, depending on your bank or payment provider
5. Return Shipping
Customers are responsible for return shipping costs unless the item was damaged or incorrect.
Shipping charges are non-refundable.
6. Order Cancellation
Orders can be canceled within 12 hours of placing the order. After that, the order may already be processed or shipped.
7. Contact Us
If you have any questions about returns or refunds, please contact us: