Shipping Policy – Novellia
Last Updated: February 25, 2025
Thank you for shopping at Novellia. Below you will find details about our shipping process.
1. Order Processing Time
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All orders are processed within 1–3 business days.
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Orders are not processed or shipped on Sundays or public holidays.
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You will receive a confirmation email once your order has been shipped.
2. Shipping Time
Estimated delivery times:
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Domestic Orders: 4–8 business days
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International Orders: 7–15 business days
Please note that delivery times are estimates and may vary due to courier delays or unforeseen circumstances.
3. Shipping Charges
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Shipping charges (if applicable) will be calculated and displayed at checkout.
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We may offer free shipping on selected products or promotional periods.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.
5. Delays
Novellia is not responsible for delays caused by:
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Courier service issues
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Weather conditions
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Customs clearance (for international orders)
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Incorrect shipping information provided by the customer
6. Incorrect Address
Please ensure your shipping details are correct at checkout.
We are not responsible for orders delivered to incorrect addresses provided by the customer.
7. Lost or Stolen Packages
If your package is marked as delivered but not received, please contact the courier first. If the issue persists, contact us at:
8. Contact Us
If you have any shipping-related questions, please contact us:
Email: mynovellia@gmail.com